Maria Soubbotina explores the top three shifts in luxury according to three “Retail Revolution” experts in 2020, including Joshua Kapelman, Natalie Zfat and Ron Thurston.

In a recent interview with the CEO of Global Retail Alliance, Massimo Volpe, the three most commonly used words were experience, technology and world. While it’s not obvious, the word cloud shows how experience is tied in through various aspects such as store experience, digital experience, channel experience, and more.